Front-End Customer Service Lead

Vallarta Supermarkets; Duarte (CA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision coverage

401(k) retirement plan

Paid vacation

Life and AD&D insurance

Job summary

Vallarta Supermarkets in Duarte, CA is seeking a Customer Service Lead to oversee front-end teams and SCO operations. You will supervise cashiers and courtesy clerks, coach staff, and ensure a high standard of customer care in a fast-paced retail setting.

The role emphasizes training, conflict resolution, and adherence to health and safety regulations, with a emphasis on delivering exceptional experiences in a festive environment.

Qualifications

• Friendly, courteous personality with strong customer service skills.
• Prior cashiering or retail front-end experience required.
• Strong leadership, coaching, and communication abilities.
• Ability to conduct training sessions and mentor team members.
• Knowledge of front-end operations, compliance, and safety.

Responsibilities

• Smile, greet, and model Vallarta’s Nuestra CASA pledge of extraordinary service.
• Supervise and support cashiers, SCO attendants, and janitorial staff.
• Mentor team members in customer engagement, service recovery, and promotions (UNO MAS program).
• Provide de-escalation and resolution for customer complaints.
• Monitor SCO lanes: greet customers, provide assistance, and educate them on SCO use.
• Ensure register accuracy, security, and productivity, including SCO troubleshooting.
• Oversee compliance with health, safety, and food safety regulations.

Skills

Leadership

Customer service

Coaching

Communication

Math basics

Team supervision

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Vallarta Supermarkets in Duarte, CA is seeking a Customer Service Lead to oversee front-end teams and SCO operations. You will supervise cashiers and courtesy clerks, coach staff, and ensure a high standard of customer care in a fast-paced retail setting.

The role emphasizes training, conflict resolution, and adherence to health and safety regulations, with a emphasis on delivering exceptional experiences in a festive environment.