Front-End Dept Lead: Guest Experience & Ops

The Kroger Co.; Oak Park (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

The Kroger Co. in Oak Park, MI is seeking a Front-End Supervisor to lead daily department operations, ensuring an outstanding customer experience in a safe, clean environment.

You will assist in managing front-end staff, cash controls, scheduling, and adherence to quality standards while supporting the department manager to meet sales and profit goals. Strong communication and teamwork are essential.

Qualifications

• Must be able to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers and answer product questions.
• Assist with monitoring and control of supply expenses for the department.
• Assist with managing cash control, sales and cash records for the store.
• Manage scheduling of Front-end associates to provide adequate department coverage.
• Support development and execution of budgets and labor scheduling with store management.
• Collaborate with Front-end associates to promote teamwork.

Skills

Stress handling

Effective communication

Math skills

Retail or customer service experience

Education

High school diploma or equivalent

Job description

The Kroger Co. in Oak Park, MI is seeking a Front-End Supervisor to lead daily department operations, ensuring an outstanding customer experience in a safe, clean environment.

You will assist in managing front-end staff, cash controls, scheduling, and adherence to quality standards while supporting the department manager to meet sales and profit goals. Strong communication and teamwork are essential.