Front-End Lead & Customer Experience Advocate

The Kroger Co.; Rochester (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Kroger Co. in Rochester, Michigan is seeking a Front-End Supervisor to lead day-to-day store operations and ensure outstanding customer service. This role emphasizes safe, clean store environments, achievement of sales goals, and strong adherence to quality standards.

You will partner with the department manager to drive results while upholding Kroger’s Customer 1st philosophy and core values of respect, integrity, and teamwork in a fast-paced retail setting.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Assist department manager in reaching sales and profit goals and monitor quality assurance standards.
• Assist in directing and supervising all functions, duties and activities for the Front-end department.
• Support the day-to-day functions of the Front-end operations.
• Assist with execution of best practices, goals and Front-end standards for the department.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job description

The Kroger Co. in Rochester, Michigan is seeking a Front-End Supervisor to lead day-to-day store operations and ensure outstanding customer service. This role emphasizes safe, clean store environments, achievement of sales goals, and strong adherence to quality standards.

You will partner with the department manager to drive results while upholding Kroger’s Customer 1st philosophy and core values of respect, integrity, and teamwork in a fast-paced retail setting.