Front-End Dept Lead: Customer Experience & Operations

The Kroger Co.; Arvada (CO); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking a Front-end team member to deliver outstanding customer experience and maintain a safe, clean environment.

You will assist the department manager in achieving sales and profit goals, supervise front-end activities, and support day-to-day operations while upholding Kroger’s core values of respect, honesty, integrity, diversity, inclusion and safety. You will promote trust among associates, help customers feel welcome, stay knowledgeable about products, and support

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain and maintain knowledge of products and respond to customer questions with suggestions.
• Assist with monitoring and control of department supply expenses.
• Assist with cash control, sales and cash item records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist in budgeting, profit and loss reviews, and financial reporting for the store/department.
• Collaborate with Front-end associates and promote teamwork.
• Adhere to safety procedures and local regulations.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a Front-end team member to deliver outstanding customer experience and maintain a safe, clean environment.

You will assist the department manager in achieving sales and profit goals, supervise front-end activities, and support day-to-day operations while upholding Kroger’s core values of respect, honesty, integrity, diversity, inclusion and safety. You will promote trust among associates, help customers feel welcome, stay knowledgeable about products, and support