Front-End Department Lead & Customer Experience Coach

The Kroger Co.; Ann Arbor (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

The Kroger Co. is seeking a Front-end Supervisor to help create an outstanding customer experience while maintaining a safe, clean store environment in Ann Arbor. You will assist the department manager in achieving sales and profit goals and supervise front-end operations and staffing to support daily activities.

A strong focus on customer service and teamwork will be essential. Responsibilities include monitoring cash control, budgeting assistance, and implementing department action plans to

Qualifications

• Ability to handle stressful situations.
• Effective communication with customers and team members.
• Basic math skills for balancing cash and transactions.
• Retail or customer service experience is preferred.

Responsibilities

• Assist in directing and supervising all Front-end department functions.
• Support day-to-day Front-end operations to ensure a smooth customer experience.
• Help monitor budgets, labor scheduling and store performance metrics.
• Promote a safe, clean and welcoming environment for customers and associates.

Skills

Stress management

Effective communication

Math basics

Retail experience

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a Front-end Supervisor to help create an outstanding customer experience while maintaining a safe, clean store environment in Ann Arbor. You will assist the department manager in achieving sales and profit goals and supervise front-end operations and staffing to support daily activities.

A strong focus on customer service and teamwork will be essential. Responsibilities include monitoring cash control, budgeting assistance, and implementing department action plans to