Front-End Dept Lead & Customer Experience Advocate

Kroger; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Kroger in Denver, CO is seeking a Front-end supervisor to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals and supervise front-end operations and scheduling, while ensuring compliance with safety and cash controls.

You should have retail or customer service experience, strong communication skills, and the ability to handle stressful situations while upholding company values and food

Qualifications

• Must have strong communication and customer service skills.
• Ability to remain calm and professional in high pace environments.
• Familiarity with basic math and cash handling.
• Retail or customer service experience is required.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment and answer product questions.
• Develop knowledge of products and make recommendations.
• Monitor department supply expenses.
• Manage cash control and records for the store.
• Schedule front-end associates for adequate coverage.
• Assist with budgets, P&L reviews and financial reporting.
• Support development and execution of department action plans.

Skills

Effective communication

Stress management

Math basics

Retail or customer service experience

Education

High school diploma or equivalent

Management experience

Second language

Job description

Kroger in Denver, CO is seeking a Front-end supervisor to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals and supervise front-end operations and scheduling, while ensuring compliance with safety and cash controls.

You should have retail or customer service experience, strong communication skills, and the ability to handle stressful situations while upholding company values and food