Front-End Department Lead - Customer Experience Ops

Kroger; Golden (CO); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Kroger in Golden, CO is seeking an outstanding Front-end Supervisor to manage daily store front-end operations, assist the department manager in achieving sales and profit goals, and ensure accurate cash handling and safety compliance.

You will schedule front-end associates, monitor quality standards, respond to customer questions, maintain safe temperatures and cleanliness, and promote teamwork while upholding Kroger's values.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Direct and supervise Front-end department functions, duties and activities.
• Schedule Front-end associates to provide adequate department coverage.
• Ensure proper cash control and records for the store.
• Maintain safe, clean environments and assist in budgets and labor scheduling.
• Promote teamwork and respond to customer questions about products.

Skills

Ability to handle stressful situations

Effective communication skills

Basic math skills

Retail or customer service experience

Education

High school diploma or equivalent

Job description

Kroger in Golden, CO is seeking an outstanding Front-end Supervisor to manage daily store front-end operations, assist the department manager in achieving sales and profit goals, and ensure accurate cash handling and safety compliance.

You will schedule front-end associates, monitor quality standards, respond to customer questions, maintain safe temperatures and cleanliness, and promote teamwork while upholding Kroger's values.