Front-End Department Lead - Elevate Customer Experience

PGA TOUR Superstore, co; Denver, Northern (CO, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

PGA TOUR Superstore, Denver, seeks a Front End Department Head to lead Club Services and Front-End operations, ensuring top customer experience and consistent adherence to merchandise standards.

The role requires directing on-floor work, training Associates, managing store traffic, and maintaining clean, organized areas while upholding loss prevention and safety policies. A strong Servant Leadership mindset is essential.

Qualifications

• Strong listening and interpersonal communication skills.
• Basic computer skills with Microsoft Office (Outlook).
• Ability to manage conflicts and hold others accountable.
• Ability to learn business concepts quickly.
• Ability to organize multiple priorities and resources.
• Servant leadership mindset and leading by example.
• High School Diploma or equivalent; retail experience preferred.

Responsibilities

• Lead Club Services and Front-End operations and ensure a top customer experience.
• Provide input on operations and merchandising decisions with the Sales and Service Manager.
• Act as Starter when needed to greet customers and guide them to departments.
• Direct on-floor work assignments and train Associates on tasks and standards.
• Participate in weekly department walks to develop action plans with the SSM.
• Maintain premiere stock presence and merchandising standards; ensure cleanliness and safety.

Skills

Communication

Computer skills

Accountability

Leadership

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Job description

PGA TOUR Superstore, Denver, seeks a Front End Department Head to lead Club Services and Front-End operations, ensuring top customer experience and consistent adherence to merchandise standards.

The role requires directing on-floor work, training Associates, managing store traffic, and maintaining clean, organized areas while upholding loss prevention and safety policies. A strong Servant Leadership mindset is essential.