Front-End Department Manager — Customer Experience Leader

Fry's Food and Drug; Prescott (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Fry's Food Stores in Prescott is seeking a Front-end Department Leader to drive customer service excellence and oversee day-to-day store front-end operations. You will supervise staff, ensure safety and compliance, and help achieve department goals through planning and teamwork.

The role emphasizes cost control, budgeting support, and maintaining a welcoming, helpful environment for shoppers, with opportunities for growth within the Kroger family.

Qualifications

• Effective communication skills required.
• Basic math proficiency in counting, addition and subtraction.
• Ability to handle stressful situations in a retail environment.
• Retail or customer service experience required.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates to achieve store goals.
• Create an environment where customers feel welcome and valued.
• Monitor and control supply expenses for the department.
• Manage scheduling of Front-end associates.
• Assist management with budget, P&L reviews.

Skills

Communication skills

Basic math

Stress management

Retail/CS experience

Education

High School diploma or equivalent

Job description

Fry's Food Stores in Prescott is seeking a Front-end Department Leader to drive customer service excellence and oversee day-to-day store front-end operations. You will supervise staff, ensure safety and compliance, and help achieve department goals through planning and teamwork.

The role emphasizes cost control, budgeting support, and maintaining a welcoming, helpful environment for shoppers, with opportunities for growth within the Kroger family.