Front-End Department Lead — Customer Experience & Ops

Kroger; Tempe (AZ); On-site; USD 42,000 - 55,000; Full time

Job summary

Kroger is seeking a Front-end Supervisor in Tempe, AZ to lead customer service efforts, oversee front-end operations, and support department management in achieving sales and profit targets.

The role requires strong communication, stress management, and basic math skills, with preferred experience in retail or customer service and a high school diploma. Join a team focused on safety, respect, and integrity while delivering an outstanding customer experience.

Qualifications

• Ability to handle stressful situations.
• Excellent communication skills with customers and teammates.
• Knowledge of basic math for register handling and pricing.
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Create welcoming environment and assist customers with products.
• Monitor cash control, sales and cash items; maintain records.
• Schedule Front-end associates for adequate coverage.
• Assist with budgeting, profit and loss reviews, and action plans for financial goals.
• Collaborate with front-end team to achieve department objectives.
• Adhere to safety and food handling regulations.

Skills

Stress management

Effective communication

Basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Management experience

Second language (speaking, reading and/or writing)

Job description

Kroger is seeking a Front-end Supervisor in Tempe, AZ to lead customer service efforts, oversee front-end operations, and support department management in achieving sales and profit targets.

The role requires strong communication, stress management, and basic math skills, with preferred experience in retail or customer service and a high school diploma. Join a team focused on safety, respect, and integrity while delivering an outstanding customer experience.