Front-End & Department Lead — Customer Experience

Kroger; Goodyear (AZ); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger in Goodyear is seeking a Front-end Supervisor to lead daily operations, ensure excellent customer service, and support the department manager in achieving sales and profit goals. You will supervise associates, monitor cash handling, scheduling, budgeting, and uphold safety and quality standards across the front-end area.

The role requires strong communication, ability to work in a fast-paced retail environment, and a commitment to Kroger's values.

Qualifications

• Must be able to handle stressful situations while delivering service.
• Strong communication skills for interactions with customers and team.
• Basic math for cash handling and till accuracy.

Responsibilities

• Promote trust and respect among associates.
• Create an welcoming environment and assist customers with questions.
• Monitor department expenses and manage cash control and records.
• Schedule Front-end associates to ensure adequate coverage.
• Assist in budgets, P&L reviews, and labor scheduling with management.
• Collaborate with Front-end team to promote teamwork and safety.

Skills

Customer service

Communication

Math basics

Education

High school diploma or equivalent

Job description

Kroger in Goodyear is seeking a Front-end Supervisor to lead daily operations, ensure excellent customer service, and support the department manager in achieving sales and profit goals. You will supervise associates, monitor cash handling, scheduling, budgeting, and uphold safety and quality standards across the front-end area.

The role requires strong communication, ability to work in a fast-paced retail environment, and a commitment to Kroger's values.