Front-End Department Lead: Elevate Customer Experience

Kroger; Glendale (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Kroger in Glendale, AZ is seeking a Front-end Associate to deliver exceptional customer service in a fast-paced store environment. You will assist in managing cash, staff scheduling, and daily front-end operations while upholding Kroger’s standards for safety and customer experience.

The role emphasizes teamwork, product knowledge, and adherence to store policies, with opportunities to contribute to department budgets and action plans.

Qualifications

• Ability to handle stressful situations.
• Excellent communication skills and the ability to assist customers effectively.
• Basic math skills including counting, adding and subtracting.
• Retail or customer service experience preferred.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment by answering questions about products and store services.
• Know products well enough to respond to customer questions and make recommendations.
• Support front-end operations and assist with scheduling and budgets.
• Assist with cash handling and recording cash items and sales.
• Help manage department scheduling to ensure adequate coverage.
• Contribute to budget preparation and financial reporting for the store.
• Support development and execution of department action plans and teamwork.

Skills

Stress management

Effective communication

Basic math

Retail experience

Education

High school diploma or equivalent

Job description

Kroger in Glendale, AZ is seeking a Front-end Associate to deliver exceptional customer service in a fast-paced store environment. You will assist in managing cash, staff scheduling, and daily front-end operations while upholding Kroger’s standards for safety and customer experience.

The role emphasizes teamwork, product knowledge, and adherence to store policies, with opportunities to contribute to department budgets and action plans.