Front-End Department Lead: Customer Experience & Ops

The Kroger Co.; South Lyon (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

The Kroger Co. is seeking a Front-End Lead to deliver outstanding customer service and maintain a safe, clean store environment in South Lyon, MI.

You will assist the department manager in achieving sales and profit goals, supervise front-end activities, and support day-to-day operations while upholding Kroger's values of respect, integrity, and safety. You will gain knowledge of products, manage scheduling, monitor budgets, and collaborate with associates to create a welcoming shopper

Qualifications

• Ability to handle stressful situations.
• Excellent communication and interpersonal skills.
• Working knowledge of basic math for cash handling.
• Experience in retail or customer service roles.

Responsibilities

• Promote trust and respect among associates.
• Create an inviting environment and assist customers with product questions.
• Monitor department budgets, scheduling, and cash handling.
• Lead front-end scheduling to ensure proper department coverage.
• Support front-end operations to meet sales and profit goals.
• Ensure adherence to safety and food handling guidelines.

Skills

Stress management

Effective communication

Basic math skills

Retail or customer service experience

Education

High school diploma or equivalent

Management experience

Second language

Job description

The Kroger Co. is seeking a Front-End Lead to deliver outstanding customer service and maintain a safe, clean store environment in South Lyon, MI.

You will assist the department manager in achieving sales and profit goals, supervise front-end activities, and support day-to-day operations while upholding Kroger's values of respect, integrity, and safety. You will gain knowledge of products, manage scheduling, monitor budgets, and collaborate with associates to create a welcoming shopper