Front-End Dept Lead: Customer Experience & Operations

The Kroger Co.; Oak Park (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

The Kroger Co. in Oak Park, MI is seeking a Front-end Department Supervisor to help deliver an outstanding customer experience and maintain a safe, clean store environment.

You will assist the department manager in achieving sales and profit goals and supervise front-end operations with a focus on best practices and safety. You will monitor quality assurance standards, handle daily front-end tasks, and collaborate with staff to ensure excellent customer service while upholding Kroger's core

Qualifications

• Must handle stressful situations in a fast-paced retail environment.
• Strong communication skills for customer and team interactions.
• Basic math skills for transactions and shelf calculations.
• Retail or customer service experience is required.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products.
• Manage cash control, sales and cash items and records for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist with budgets, profit and loss reviews, and financial reports.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

The Kroger Co. in Oak Park, MI is seeking a Front-end Department Supervisor to help deliver an outstanding customer experience and maintain a safe, clean store environment.

You will assist the department manager in achieving sales and profit goals and supervise front-end operations with a focus on best practices and safety. You will monitor quality assurance standards, handle daily front-end tasks, and collaborate with staff to ensure excellent customer service while upholding Kroger's core