Front-End Department Lead: Customer Experience & Ops

The Kroger Co.; Michigan; On-site; USD 32,000 - 52,000; Full time

Job summary

The Kroger Co. in Michigan is seeking a Front-end Supervisor to oversee daily operations, deliver outstanding customer service, and maintain a safe, clean store environment.

You will work with department managers to hit sales and profit goals, supervise front-end staff, manage cash handling, schedules, and cooperate on budgets, while upholding Kroger's values of respect, honesty, integrity, and safety.

Qualifications

• Must handle stressful situations.
• Clear and effective communication with customers and team.
• Strong math skills for transactions and budgeting.
• Retail or customer service experience is required.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment and assist customers with product questions.
• Gain and maintain knowledge of products and respond to inquiries.
• Assist with monitoring and control of department supplies and cash handling.
• Manage scheduling of Front-end staff for adequate coverage.
• Assist in preparing department budgets, P&L reviews, and action plans.
• Collaborate with Front-end staff and promote teamwork.
• Adhere to safety, food safety, and company guidelines.

Skills

Stress management

Effective communication

Math basics

Retail or customer service

Education

High school diploma or equivalent

Management experience

Second language

Job description

The Kroger Co. in Michigan is seeking a Front-end Supervisor to oversee daily operations, deliver outstanding customer service, and maintain a safe, clean store environment.

You will work with department managers to hit sales and profit goals, supervise front-end staff, manage cash handling, schedules, and cooperate on budgets, while upholding Kroger's values of respect, honesty, integrity, and safety.