Front-End Dept Lead: Customer Experience & Ops

Kroger; Lansing (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Kroger in Lansing, MI is seeking a Front-End Supervisor to drive an outstanding customer experience and supervise front-end operations.

You will collaborate with store management to meet sales goals, manage schedules, and maintain safety and quality standards, while modeling Kroger's values of respect, integrity and inclusion.

The role requires strong communication, customer service background, and the ability to work in a fast-paced environment.

Qualifications

• Excellent communication skills and a customer-focused attitude.
• Experience in retail or customer service.
• Ability to handle stressful situations and resolve issues calmly.
• Basic math skills for cash handling and balancing.

Responsibilities

• Promote trust and respect among associates.
• Create welcoming environment and assist customers in-store.
• Gain knowledge of products to respond to questions.
• Assist with monitoring and controlling supply expenses.
• Assist with cash control, sales, and records.
• Plan schedules to ensure adequate department coverage.
• Help prepare department budgets and financial reports.
• Support cooperation with front-end team and maintain safety standards.
• Adhere to local, state, and federal laws and store policies.

Skills

Effective communication

Stress handling

Customer service

Cash handling

Teamwork

Bilingual

Education

High school diploma or equivalent

Management experience

Job description

Kroger in Lansing, MI is seeking a Front-End Supervisor to drive an outstanding customer experience and supervise front-end operations.

You will collaborate with store management to meet sales goals, manage schedules, and maintain safety and quality standards, while modeling Kroger's values of respect, integrity and inclusion.

The role requires strong communication, customer service background, and the ability to work in a fast-paced environment.