Front-End Dept Leader: Customer Experience & Ops

Kroger; City of Pewaukee (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Tuition reimbursement

Associate discounts

Job summary

Kroger is seeking an enthusiastic Front-end Supervisor in Pewaukee, Wisconsin to deliver outstanding customer experiences and maintain a clean, safe store environment. You will assist the department manager in achieving sales and profit goals while guiding front-end staff and ensuring smooth daily operations.

Responsibilities include staffing, cash control, budgeting collaboration, and promoting company values.

Qualifications

• Ability to work under pressure in a fast-paced store environment.
• Proficient with basic math for cash handling and pricing.
• Experience in retail or customer service roles.
• Education: high school diploma or equivalent.
• Second language abilities are a plus.

Responsibilities

• Promote trust and respect among associates.
• Answer customer questions and help them find products.
• Know products well and suggest alternatives when needed.
• Monitor and control department expenses.
• Assist with cash handling, sales and records for the store.
• Schedule front-end associates to ensure coverage.
• Support budget, P&L reviews and action on financial reports.
• Collaborate with store management on budgets and labor scheduling.
• Contribute to department action plans and teamwork.
• Stay positive and engaged with customers and colleagues.
• Ensure compliance with food safety and temperature controls.
• Report safety risks and ensure safe working conditions.

Skills

Stress management

Basic math

Retail / Customer service

High school diploma

Second language

Education

High school diploma or equivalent

Job description

Kroger is seeking an enthusiastic Front-end Supervisor in Pewaukee, Wisconsin to deliver outstanding customer experiences and maintain a clean, safe store environment. You will assist the department manager in achieving sales and profit goals while guiding front-end staff and ensuring smooth daily operations.

Responsibilities include staffing, cash control, budgeting collaboration, and promoting company values.