Front-End Customer Service Supervisor

The TJX Companies, Inc.; Austin (TX); Presencial; USD 22.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) Associate contributions

Medical/dental/vision

Life insurance

Paid holidays/vacation/sick

Scholarship program

Referral bonuses

HSA

Health care FSA

Pet & legal insurance

Descripción de la vacante

The TJX Companies, Inc. in Austin is seeking a Front End Supervisor to promote a positive customer experience and lead a team of Associates on the store floor. You will train Associates on front-end principles, support POS coverage, and drive loyalty programs while ensuring adherence to store policies.

The role requires strong merchandising knowledge and the ability to multi-task in a fast-paced retail environment. Flexibility for nights and weekends is expected.

Formación

• Strong merchandising knowledge and ability to drive sales initiatives.
• Capable of multi-tasking in a fast-paced retail environment.
• Excellent communication and organizational skills with attention to detail.
• Able to train and mentor Associates on front-end principles.
• Flexible schedule with availability for nights and weekends.

Responsabilidades

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conocimientos

Merchandising techniques

Strong communication

Organizational skills

Team player

Train others

Multi-tasking

Descripción del empleo

The TJX Companies, Inc. in Austin is seeking a Front End Supervisor to promote a positive customer experience and lead a team of Associates on the store floor. You will train Associates on front-end principles, support POS coverage, and drive loyalty programs while ensuring adherence to store policies.

The role requires strong merchandising knowledge and the ability to multi-task in a fast-paced retail environment. Flexibility for nights and weekends is expected.