Front-End Customer Service & Sales Associate

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Sarasota (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore in Sarasota, FL seeks a Customer Service Associate to engage customers at the cashier and club desk, process returns, exchanges, gift cards, and promotions, and deliver a best-in-class shopping experience.

The ideal candidate is self-motivated, friendly, and organized, with reliable cash handling and product knowledge. Flexible schedule including nights, weekends, and holidays.

Qualifications

• Strong listening and interpersonal skills.
• Good verbal and written communication.
• Basic computer skills with MS Office.
• High school diploma or equivalent.
• Retail or customer service experience preferred.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Greeting and engaging Customers in Front-End areas (Cashier Area, Club Desk).
• Executing Front-End operations such as returns, exchanges, gift cards, promos.
• Assist in keeping Front-End areas merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure Front-End equipment and supplies are maintained and operational.
• Maintain a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely per SOP.
• Answer basic product questions, provide store information, and direct Customers as needed.
• Stay up to date on promotions to maintain merchandising presence throughout the life cycle of a promotion.

Skills

Communication

Computer skills

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

PGA TOUR Superstore in Sarasota, FL seeks a Customer Service Associate to engage customers at the cashier and club desk, process returns, exchanges, gift cards, and promotions, and deliver a best-in-class shopping experience.

The ideal candidate is self-motivated, friendly, and organized, with reliable cash handling and product knowledge. Flexible schedule including nights, weekends, and holidays.