Full-Time Customer Service Manager Store #586

Tops Markets LLC; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Tops Markets LLC is seeking a Full-Time Customer Service Manager for Store #586 in New York. The Customer Service Manager will be the goodwill ambassador of the store, ensuring remarkable customer service and training front-end associates.

The ideal candidate must possess strong communication skills, training abilities, and a high school diploma or equivalent. Responsibilities include managing customer relations, controlling store shrink, and maintaining safety and cleanliness.

Qualifications

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivates and maintains Remarkable Customer Service and customer relations.
• Trains, coaches, and mentors associates.
• Maintains proper staffing and writes schedules for front-end associates.
• Controls store shrink and monitors cashier techniques.
• Ensures a clean and safe environment for associates and customers.

Skills

Customer service

Communication

Problem-solving

Training and coaching

Education

High School Diploma or equivalent

Tools

Cash register

Scanner

Telephone system

Job description

Full-Time Customer Service Manager Store #586

Company: Tops

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Customer Service Manager (CSM) is responsible for giving the customer a great lasting impression of the store. The CSM is the company's goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates.
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible.
• Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.
• Writes or oversees writing of the schedule weekly for front-end associates and maintains proper staffing.
• Makes certain that associates are properly informed and trained about all promotions and fundraisers.
• Ensures that merchandise returns are fulfilled throughout the day.
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies.
• Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
• Finish and retain reports/ logs needed for store audit and state inspection.
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC.
• Maintains supplies for front-end, places orders when needed and keeps inventory.
• Performs special store level tasks/projects as assigned by the store manager.

MINIMUM QUALIFICATIONS

Must be 18 years of age.

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

EQUIPMENT USED

Operation of the following

• Cash register
• Telephone system
• Scanner
• Scale
• Ladder (must be at least 18 years of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.