Front End Service Leader — Customer Experience

Food Lion; Charles Town (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly customer service and maintain a neat, efficient front end. You will greet customers by name, assist with transactions, and support store operations to maximize service quality.

The role emphasizes effective communication, reliability, and the ability to handle multiple tasks in a dynamic retail environment, with adherence to company dress code and safety standards.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Provide fast, friendly service and greet customers by name.
• Maintain neat front end area and assist with sales as needed.
• Manage cash register operations and report variances as required.
• Ensure store office functions and front end tasks are completed accurately and on time.
• Keep MVP KIOSK stocked and functioning properly.
• Follow store policies and safety guidelines; perform duties as scheduled.

Skills

Customer Service

Cashier Operations

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

POS System

Job description

Food Lion is seeking a Front End Associate to deliver fast, friendly customer service and maintain a neat, efficient front end. You will greet customers by name, assist with transactions, and support store operations to maximize service quality.

The role emphasizes effective communication, reliability, and the ability to handle multiple tasks in a dynamic retail environment, with adherence to company dress code and safety standards.