Front-End Customer Service Lead | Team Coach & Ops

Shaw’s and Star Market; Braintree (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits (medical, dental) and

Job summary

Shaw’s and Star Market is seeking an Assistant Customer Service Manager to lead front-end operations, drive excellent customer service, and support payroll, scheduling, and daily store performance.

You will coach front-end associates, manage cash handling, and ensure a clean, efficient checkout experience in a fast-paced retail environment. Evening/weekend availability and a focus on teamwork are essential.

Qualifications

• Experience in front-end operations and delivering fast, friendly checkout service.
• Ability to coach and develop front-end associates and supervisors.
• Strong communication and teamwork skills to support customer service programs.

Responsibilities

• Oversee front-end operations to ensure fast, friendly checkout service.
• Support customer service programs and respond to concerns in a timely manner.
• Provide checkout support, including register functions and customer assistance.
• Assist with scheduling, service levels, and daily front-end operations.
• Maintain a clean, organized, and positive front-end environment.
• Assist with cash handling, tills, safe counts, and refunds.
• Monitor inventory and order front-end supplies.
• Assist with hiring, training, and developing front-end staff.
• Support labor planning, budgeting, and expense control for the department.
• Ensure compliance with policies, safety standards, and procedures.
• Complete daily reports and payroll processing.
• Cover front-end operations in the absence of the Customer Service Manager.

Skills

Front‑end operations

Customer service

Team coaching

Communication

Scheduling

Cash handling

Problem solving

Tools

POS registers

Job description

Shaw’s and Star Market is seeking an Assistant Customer Service Manager to lead front-end operations, drive excellent customer service, and support payroll, scheduling, and daily store performance.

You will coach front-end associates, manage cash handling, and ensure a clean, efficient checkout experience in a fast-paced retail environment. Evening/weekend availability and a focus on teamwork are essential.