Front‑End Customer Service Lead — Drive Service & Sales

C&S Wholesale Grocers, LLC; Allendale Charter Township (MI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash's Family Fare division seeks a capable front-end supervisor to maintain high customer service standards in store operations. You will supervise front-end activities in the absence of the Customer Service Manager and ensure shifts contribute to store profitability.

Responsibilities include handling transactions, ensuring accuracy, supervising staff, training others, maintaining cleanliness, and following safety and guest experience guidelines. Retail, full-time role in Allendale MI.

Qualifications

• Experience supervising front-end operations and cash handling.
• Ability to read, write, comprehend, and interpret store policies and financials.
• Familiarity with budgeting and departmental planning.
• Strong customer service orientation and team leadership.

Responsibilities

• Accurately perform all transactions and ensure policy adherence.
• Supervise front-end activities in the absence of the Customer Service Manager.
• Train staff and supervise scheduling to meet productivity targets.
• Maintain clean, well-stocked department and follow safety guidelines.
• Assist with guest experience and ensure merchandise is properly displayed.

Skills

Cash handling

Front-end supervision

Customer service

Staff training

Budget interpretation

Point-of-sale knowledge

Detail oriented

Education

High school diploma or GED

Tools

Computer skills

Job description

SpartanNash's Family Fare division seeks a capable front-end supervisor to maintain high customer service standards in store operations. You will supervise front-end activities in the absence of the Customer Service Manager and ensure shifts contribute to store profitability.

Responsibilities include handling transactions, ensuring accuracy, supervising staff, training others, maintaining cleanliness, and following safety and guest experience guidelines. Retail, full-time role in Allendale MI.