Customer Service Lead

C&S Wholesale Grocers, LLC; Allendale Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash's Family Fare division seeks a capable front-end supervisor to maintain high customer service standards in store operations. You will supervise front-end activities in the absence of the Customer Service Manager and ensure shifts contribute to store profitability.

Responsibilities include handling transactions, ensuring accuracy, supervising staff, training others, maintaining cleanliness, and following safety and guest experience guidelines. Retail, full-time role in Allendale MI.

Qualifications

• Experience supervising front-end operations and cash handling.
• Ability to read, write, comprehend, and interpret store policies and financials.
• Familiarity with budgeting and departmental planning.
• Strong customer service orientation and team leadership.

Responsibilities

• Accurately perform all transactions and ensure policy adherence.
• Supervise front-end activities in the absence of the Customer Service Manager.
• Train staff and supervise scheduling to meet productivity targets.
• Maintain clean, well-stocked department and follow safety guidelines.
• Assist with guest experience and ensure merchandise is properly displayed.

Skills

Cash handling

Front-end supervision

Customer service

Staff training

Budget interpretation

Point-of-sale knowledge

Detail oriented

Education

High school diploma or GED

Tools

Computer skills

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.

Location

6370 Lake Michigan Dr - Allendale, Michigan 49401

Position Summary

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here’s what you’ll do

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.

• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.

• Knowledgeable of product locations in the store.

• Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.

• Train others to perform all department activities and functions.

• Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.

• Handle spoiled/damaged products per established guidelines.

• Maintain a clean, attractive and well stocked department.

• Follow all PPE and Safety Guidelines

• Follow all Food Safety and Cleaning Expectations

• Follow Guest Experience Guidelines

• May be assigned tasks in other departments based on customer experience need

• Additional responsibilities may be assigned as needed

Here’s what you’ll need

• High school graduate or equivalent (GED)

• Proficient Computer (email, spreadsheets, etc)

• Ability to read, write, comprehend, and interpret documents

• Accounting/Bookkeeping skills

• Interpret/Analyze Financials

• Develop/ Manage Budgets

• Delegate/Direct/Implement

• Suggestive Selling/Knowledge of Products

• Detail Oriented

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

Company

Family Fare

Job Area

Retail

Job Family

Retail Stores

Job Type

Full time

Req ID

R90217