Front End Customer Lead

Food Lion; Farmville (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Food Lion in Farmville, NC is hiring for a Front End Associate to deliver fast, friendly service and support the Customer Service Manager in meeting front-end standards.

You will greet customers, scan purchases, bag items, handle payments, and assist with Food Lion To-Go orders while maintaining a neat, safe, and welcoming store environment. Prior cash handling and strong communication skills are preferred.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders
• Maintain alertness and call for assistance when needed to service customers per service standards
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
• Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
• Perform all other duties as assigned

Skills

Effective communication

Customer service

Willingness to learn

Education

High school diploma or equivalent

Job description

Food Lion in Farmville, NC is hiring for a Front End Associate to deliver fast, friendly service and support the Customer Service Manager in meeting front-end standards.

You will greet customers, scan purchases, bag items, handle payments, and assist with Food Lion To-Go orders while maintaining a neat, safe, and welcoming store environment. Prior cash handling and strong communication skills are preferred.