Front-End Customer Experience Lead

Food Lion; North Carolina; On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate to provide fast, friendly service and maintain high standards at the front of the store in Pfafftown, NC. You will greet customers, handle cash operations, and assist the Customer Service Manager to ensure smooth front-end processes.

The role emphasizes customer engagement, accuracy in daily office tasks, dress code compliance, and teamwork to uphold Food Lion's service standards.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union and money orders.
• Ensure work station and front end area are neat and presentable and conform to dress code.
• Report any register malfunction and ensure MVP savings center KIOSK maintenance.
• Performs the task of sales associate when scheduled or as needed per surge plan guidelines.

Skills

Effective communication and customer

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate to provide fast, friendly service and maintain high standards at the front of the store in Pfafftown, NC. You will greet customers, handle cash operations, and assist the Customer Service Manager to ensure smooth front-end processes.

The role emphasizes customer engagement, accuracy in daily office tasks, dress code compliance, and teamwork to uphold Food Lion's service standards.