Front End Customer Experience Lead

Food Lion; Roanoke Rapids (NC); Hybrid; USD 21,000 - 32,000; Full time

Job summary

Food Lion in Roanoke Rapids, NC is seeking a Front End Associate to provide fast, friendly service and support store standards. You will greet customers, handle transactions, bag groceries, and keep the front end area neat and fully stocked.

The role requires effective communication, willingness to learn multiple tasks, and the ability to perform cashier and service center duties. Applicants should be able to lift light loads and work standing long hours.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handles the payment transaction, per standard practice.
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Report any register malfunction to the Customer Service Manager or MOD.

Skills

Effective communication and customer

Ability to learn multiple tasks

Cashier/service center duties

Minimum age requirement

Physical requirements awareness

Education

High school graduate or equivalent

Job description

Food Lion in Roanoke Rapids, NC is seeking a Front End Associate to provide fast, friendly service and support store standards. You will greet customers, handle transactions, bag groceries, and keep the front end area neat and fully stocked.

The role requires effective communication, willingness to learn multiple tasks, and the ability to perform cashier and service center duties. Applicants should be able to lift light loads and work standing long hours.