Front-End Customer Experience Supervisor | Flexible Hours

Floor & Decor Holdings Inc.; Glendale (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Medical, Dental, Vision

Employee Stock Purchase Plan

Job summary

Floor & Decor Holdings Inc. seeks a Connected Customer Supervisor in Glendale, AZ to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office functions, inventory management, and e-commerce support, delivering an exceptional shopping experience.

The role requires strong communication, organization, and team-building skills while maintaining store standards. You will direct frontline staff, ensure SOP compliance for cashiering and returns, manage

Qualifications

• Minimum of 1 year supervisory experience in customer service or 4 years of customer service experience.
• High school diploma or GED required.
• Minimum of 2 years computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists for front end and inventory accuracy.
• Lead cashiering, credit and close-out procedures in SOPs and ensure compliance.
• Oversee inventory management and accuracy across the store.
• Process refunds and exchanges according to guidelines.
• Coordinate signage updates and pricing for store SKUs.
• Assist customers with product selection and answer product questions.
• Coordinate with management on SKUs, price changes, and returns.
• Investigate inventory discrepancies and adjust in tracking system.
• Review shipping/receiving documents for accuracy.
• Audit reports for inventory control, returns, and voids.
• Monitor truck logs and inbound/outbound movement.
• Maintain store signage and TOD-generated pricing.
• Return items to correct locations after returns.
• Stock shelves and keep products organized per standards.
• Act as POC for ecommerce team on in-store inventory availability.
• Supervise inventory movement and store readiness, open/close as needed.

Skills

Team builders

Customer service champions

Detail oriented

Excellent communication

Education

High school diploma or GED

Tools

Inventory management system

POS / cashiering system

Job description

Floor & Decor Holdings Inc. seeks a Connected Customer Supervisor in Glendale, AZ to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office functions, inventory management, and e-commerce support, delivering an exceptional shopping experience.

The role requires strong communication, organization, and team-building skills while maintaining store standards. You will direct frontline staff, ensure SOP compliance for cashiering and returns, manage