Front-End Customer Experience Specialist

DICK'S Sporting Goods; Charlottesville (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Customer Service Specialist to enhance the shopping experience with strong product knowledge and proactive assistance. The role focuses on greeting customers, serving as the front-end liaison, and ensuring efficient register coverage for complex transactions.

The position supports scheduling, enforces presentation standards, promotes loyalty programs, and upholds safety and confidentiality policies while fostering an inclusive, high-energy store environment.

Qualifications

• Retail experience or cashier experience preferred.
• Able to stand, bend, and lift 15–35 lbs occasionally.
• Able to stand for extended periods and perform repetitive motions.

Responsibilities

• Greet customers and proactively understand needs to support the shopping experience.
• Serve as front-end leader and liaison between customers and management.
• Provide register coverage and assist cashiers with complex transactions.
• Assist manager with scheduling, directing workflow, and monitoring presentation standards.
• Uphold merchandising and presentation standards including floor sets and price changes.
• Promote and train teammates on loyalty programs and other company programs.
• Follow safety, loss prevention and confidentiality policies.
• Create an inclusive store environment where everyone feels welcome and respected.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Skills

Customer service

Cashier experience

Retail environment

Job description

DICK’S Sporting Goods is seeking a Customer Service Specialist to enhance the shopping experience with strong product knowledge and proactive assistance. The role focuses on greeting customers, serving as the front-end liaison, and ensuring efficient register coverage for complex transactions.

The position supports scheduling, enforces presentation standards, promotes loyalty programs, and upholds safety and confidentiality policies while fostering an inclusive, high-energy store environment.