Retail Customer Service Specialist

DICK'S Sporting Goods; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading sports retailer in Oklahoma City is seeking a Customer Service Specialist to enhance the customer shopping experience. Responsibilities include greeting customers, supporting cashiers, and ensuring high service standards. Candidates should have prior retail experience and be able to perform various physical tasks. The role promotes inclusivity and collaboration within the store team. This position offers the opportunity to create a positive impact on shopping experience while working in a dynamic environment.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally.
• Ability to work extended periods of time standing or walking.

Responsibilities

• Greet customers and proactively offer assistance.
• Serve as primary customer service provider at the front end.
• Assist manager with department scheduling and workflow.

Skills

Customer Focus

Ability to stand and walk for extended periods

Collaboration

Ability to lift 15 to 35 lbs.

Job description

Customer Service Specialist – DICK’S Sporting Goods

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

Responsibilities

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality/Decision‑Making Abilities
• Action‑Oriented

Qualifications

• Prior retail sales, cashier, or customer‑focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).