Front-End Customer Experience Lead

Dick's Sporting Goods; Charlottesville (VA); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods in Charlottesville, VA, is seeking a Customer Service Specialist to deliver an exceptional shopping experience by helping customers, sharing product knowledge, and supporting front-end operations.

You will greet customers, assist with transactions, cover registers as needed, support scheduling and presentation standards, and promote store programs while upholding safety and confidentiality.

Qualifications

• Retail or cashier experience preferred.
• Ability to stand, bend, lift 15–35 lbs.
• Focus on customer service and teamwork.

Responsibilities

• Greet teammates and customers and proactively understand their needs.
• Serve as primary front-end service provider and liaison with management.
• Provide register coverage and support complex transactions.
• Assist manager with scheduling, workflow, and daily assignments.
• Monitor front-end presentation standards and compliance with floor-set guidelines.
• Uphold merchandising and presentation standards including pricing and inventory display.
• Promote and train teammates on loyalty programs, warranty sales, and private label enrollment.
• Adhere to safety, loss prevention, and confidentiality policies.
• Create an inclusive store environment where everyone feels welcome and respected.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Skills

Customer service

Cash handling

Communication

Teamwork

Job description

DICK'S Sporting Goods in Charlottesville, VA, is seeking a Customer Service Specialist to deliver an exceptional shopping experience by helping customers, sharing product knowledge, and supporting front-end operations.

You will greet customers, assist with transactions, cover registers as needed, support scheduling and presentation standards, and promote store programs while upholding safety and confidentiality.