Front-End Customer Experience Manager

nficountymarket; Lewistown (IL); On-site; USD 38,675 - 54,600; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Foods Management is seeking a Customer Service Manager to lead the front-end team and ensure outstanding guest service. Responsibilities include coaching staff, enforcing policies, handling cash accountability, and coordinating weekly front-end schedules.

The role emphasizes safety, compliance, and proactive communication with all departments to enhance customer experiences across IL locations.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience or training acceptable.
• Equivalent education/experience may be considered.

Responsibilities

• Provide superior guest service and customer satisfaction.
• Lead and motivate front-end staff to deliver best service.
• Train and coach front-end team as needed; enforce policies.

Skills

Customer service

Genuine

Leadership

Honesty/Integrity

Money handling

High energy

Multi-tasking

Education

High School Diploma or GED

Job description

Niemann Foods Management is seeking a Customer Service Manager to lead the front-end team and ensure outstanding guest service. Responsibilities include coaching staff, enforcing policies, handling cash accountability, and coordinating weekly front-end schedules.

The role emphasizes safety, compliance, and proactive communication with all departments to enhance customer experiences across IL locations.