Front-End Supervisor & Customer Experience Leader

harvestmarket; Champaign (IL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Voluntary Benefits

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Harvest Market is seeking a Customer Service Associate to deliver superior guest service and support the Front End team. You will train and coach staff to uphold the highest standards and foster a positive store atmosphere for customers and Associates.

The role involves cashier/bagger responsibilities, maintaining front end cleanliness, and ensuring policy compliance. Occasional supervision by the Customer Service Manager may occur. Equal opportunity employer.

Qualifications

• No formal education or experience required.

Responsibilities

• Delivers superior guest service and ensures customer satisfaction.
• Supervises front end cleanliness and organization.
• Processes information and merchandise through computer system and POS register system at lanes, self-checkout, RAP attendant and service desk.
• Handles service desk duties (telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.).
• Follows safety policies and procedures and serves as a safety role model.

Skills

Customer service

Leadership

Communication

Training coaching

Tools

POS system

Front-end software

Job description

Niemann Harvest Market is seeking a Customer Service Associate to deliver superior guest service and support the Front End team. You will train and coach staff to uphold the highest standards and foster a positive store atmosphere for customers and Associates.

The role involves cashier/bagger responsibilities, maintaining front end cleanliness, and ensuring policy compliance. Occasional supervision by the Customer Service Manager may occur. Equal opportunity employer.