Front End Experience Lead & Team Coach

niemann-foods; Springfield (IL); On-site; USD 38,675 - 54,600; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

niemann-foods is seeking a dedicated Customer Service Manager for its Springfield, IL location. This role is crucial for supervising the front end team and delivering outstanding service to our guests.

The ideal candidate will have strong leadership skills, experience in customer service, and a practical understanding of cash handling. This position offers a competitive pay range of $850 to $1,200 weekly based on experience, with benefits including insurance and paid time off.

Qualifications

• Ability to read and interpret safety rules and procedures.
• Effective communication skills for presentations and customer interaction.
• Basic math skills for handling cash and transactions.

Responsibilities

• Deliver superior guest service and ensure customer satisfaction.
• Lead and motivate front end staff to excel in service.
• Monitor and manage front end transactions for accuracy.
• Develop and implement weekly schedules for front end staff.

Skills

Customer service skills

Leadership skills

Money handling skills

Genuine

High Energy Level

Ability to multi-task

Education

High school diploma or GED

1-3 months related experience

Tools

Basic math concepts

Job description

niemann-foods is seeking a dedicated Customer Service Manager for its Springfield, IL location. This role is crucial for supervising the front end team and delivering outstanding service to our guests.

The ideal candidate will have strong leadership skills, experience in customer service, and a practical understanding of cash handling. This position offers a competitive pay range of $850 to $1,200 weekly based on experience, with benefits including insurance and paid time off.