Front End Supervisor - Customer Experience Leader

niemann-foods; Carmel (IN); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Life Insurance

Voluntary Benefits

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Foods in Carmel, IN is seeking a Customer Service Associate to ensure superior guest service, supervise the Front End team, and coach staff to uphold company policies while fostering a positive store atmosphere and a welcoming culture for customers and Associates.

Your role includes greeting customers, handling cashier and service desk duties, maintaining front end cleanliness and efficiency, training staff, and supporting the Customer Service Manager to deliver accurate transactions and

Responsibilities

• Delivers superior guest service and ensure absolute customer satisfaction
• Maintains customer satisfaction by providing solutions to concerns
• Learns and uses the three E’s: Engagement, Educate, Empowerment
• Greet Customers. Be sincere
• Use a smile. Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Understand all aspects of the cashier/bagger position
• Supervises front end cleanliness and organization
• Controls traffic flow on the front end through the Queue system
• Ensures compliance with all laws, policies and procedures through regular front end management
• Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• Handles software and hardware equipment issues
• Work within company programs, policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

Skills

Customer service

Leadership

Communication skills

Multitasking

High energy

Adaptability

Friendly

Curious

Job description

Niemann Foods in Carmel, IN is seeking a Customer Service Associate to ensure superior guest service, supervise the Front End team, and coach staff to uphold company policies while fostering a positive store atmosphere and a welcoming culture for customers and Associates.

Your role includes greeting customers, handling cashier and service desk duties, maintaining front end cleanliness and efficiency, training staff, and supporting the Customer Service Manager to deliver accurate transactions and