Front-End Customer Experience Manager

Northeast Grocery; City of Lockport (NY); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Tops in Lockport, NY is seeking a Full Time Customer Service Manager for the Buffalo North District. The role focuses on delivering outstanding front-end service, supervising staff, and upholding store policies to ensure a welcoming and efficient customer experience.

The CSM acts as the goodwill ambassador, maintaining a clean, safe, and professional environment while coordinating schedules, training, and compliance with state regulations. Pay starts at $22.00 per hour and varies with experience.

Qualifications

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsabilités

• Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels. Effectively trains, coaches, and mentors associates.
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
• Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.
• Writes or oversees writing of the schedule weekly for front-end associates and maintains proper staffing.
• Makes certain that associates are properly informed and trained about all promotions and fundraisers.
• Ensures that merchandise returns are fulfilled throughout the day
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
• Finish and retain reports/ logs needed for store audit and state inspection
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
• Maintains supplies for front-end, places orders when needed and keeps inventory
• Performs special store level tasks/projects as assigned by the store manager

Connaissances

Basic math

Communication skills

Basic computer skills

Description du poste

Tops in Lockport, NY is seeking a Full Time Customer Service Manager for the Buffalo North District. The role focuses on delivering outstanding front-end service, supervising staff, and upholding store policies to ensure a welcoming and efficient customer experience.

The CSM acts as the goodwill ambassador, maintaining a clean, safe, and professional environment while coordinating schedules, training, and compliance with state regulations. Pay starts at $22.00 per hour and varies with experience.