Front-End Customer Service Manager: Store Leader

Northeast Grocery; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Tops in Sanborn, NY is seeking a Full-Time Assistant Customer Service Manager Store #32. The role focuses on delivering a great customer experience, assisting the CSM, and upholding store standards.

The ACSM must be accurate, honest, patient, and ready to work in a fast-paced retail environment. Responsibilities include coaching staff, handling customer concerns, supervising scheduling, ensuring promotions are communicated, and maintaining a clean, safe, and organized front end.

Qualifications

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivates and maintains Remarkable Customer Service at the front-end and helps ensure appearance and behavior standards.
• Responds quickly to customer concerns and follows policies to provide the best experience.
• Monitors cashier handling and shrink control procedures to reduce losses.
• Assists in weekly front-end scheduling and staffing.
• Keeps associates informed about promotions and fundraisers.

Skills

Customer service

Communication

Basic math

Tools

Cash register

Telephone system

Scanner

Scale

Ladder

Job description

Tops in Sanborn, NY is seeking a Full-Time Assistant Customer Service Manager Store #32. The role focuses on delivering a great customer experience, assisting the CSM, and upholding store standards.

The ACSM must be accurate, honest, patient, and ready to work in a fast-paced retail environment. Responsibilities include coaching staff, handling customer concerns, supervising scheduling, ensuring promotions are communicated, and maintaining a clean, safe, and organized front end.