Front-End Customer Service Manager – Lead & Train Teams

Northeast Grocery; Sanborn (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Tops is seeking a Full Time Assistant Customer Service Manager Store #32 in Sanborn, NY. The ACSM supports the CSM, delivering a friendly, efficient customer experience and acting as a goodwill ambassador for the store.

Responsibilities include coaching staff, managing schedules, training on promotions, ensuring safety, and maintaining front-end operations and compliance with regulatory requirements.

Qualifications

• Read, write and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivate remarkable customer service and front-end relations.
• React quickly to customer concerns while following policy.
• Assist in scheduling and staffing for front-end associates.
• Train, coach and mentor associates on promotions and fundraisers.
• Ensure returns are fulfilled and store safety policies followed.
• Maintain clean, organized front-end areas and parking lot.
• Finish and retain reports for audits and inspections.
• Oversee training and compliance for alcohol, tobacco, and related programs.

Skills

Customer service

Communication skills

Mentoring/training

Education

Read, write, basic math

Basic computer skills

Strong communication skills

Tools

Cash register

Telephone system

Scanner

Scale

Job description

Tops is seeking a Full Time Assistant Customer Service Manager Store #32 in Sanborn, NY. The ACSM supports the CSM, delivering a friendly, efficient customer experience and acting as a goodwill ambassador for the store.

Responsibilities include coaching staff, managing schedules, training on promotions, ensuring safety, and maintaining front-end operations and compliance with regulatory requirements.