Front-End Customer Experience Manager

Northeast Grocery; City of Rochester (NY); Hybrid; USD 25.000 - 28.000; Vollzeit

Zusammenfassung

Tops is seeking a Full-Time Assistant Customer Service Manager for Store #460 in Rochester, NY. The role starts at $18.50 per hour and requires accuracy, honesty, patience and stamina to deliver a great customer experience.

The ACSM will assist the Customer Service Manager, coach front-end staff, handle customer concerns, supervise scheduling, ensure promotions are communicated, and maintain a safe, clean store environment. This position emphasizes friendliness and compliance with policies.

Qualifikationen

• Must be 18 years of age
• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Possess strong communication skills

Aufgaben

• Cultivates and maintains remarkable customer service at the front-end.
• Reacts to customer concerns quickly and according to policies.
• Controls store shrink by monitoring cashier handling and procedures.
• Assists in writing the weekly front-end schedule and staffing.
• Ensures associates are informed about promotions and fundraisers.
• Keeps merchandise returns processed throughout the day.
• Maintains a clean, safe environment by enforcing policies.
• Finish and retain reports/logs for store audits and inspections.

Kenntnisse

Customer service

Communication

Basic math

Computer skills

Jobbeschreibung

Tops is seeking a Full-Time Assistant Customer Service Manager for Store #460 in Rochester, NY. The role starts at $18.50 per hour and requires accuracy, honesty, patience and stamina to deliver a great customer experience.

The ACSM will assist the Customer Service Manager, coach front-end staff, handle customer concerns, supervise scheduling, ensure promotions are communicated, and maintain a safe, clean store environment. This position emphasizes friendliness and compliance with policies.