Front-End Customer Experience Leader

Food Lion; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Food Lion is seeking a Front End Associate in Richmond, VA to provide fast, friendly service and support the Customer Service Manager. You will greet customers, handle cash transactions, and ensure front-end operations are accurate and efficient.

The role requires high school diploma (preferred), strong communication, and the ability to multitask in a busy retail environment. You will wear the Food Lion uniform and adhere to dress code while maintaining a neat, safe store front-end.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintains proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines.
• Performs the task of the customer lead as needed to ensure service standards are maintained.
• Maintain alertness and calls for assistance when needed to service customers per service standards.
• Is courteous and helpful to other associates.
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Adhere to all company guidelines, policies and standard practices.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer based training (CBT) and training aid courses.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Attention to detail

Education

High school diploma

Job description

Food Lion is seeking a Front End Associate in Richmond, VA to provide fast, friendly service and support the Customer Service Manager. You will greet customers, handle cash transactions, and ensure front-end operations are accurate and efficient.

The role requires high school diploma (preferred), strong communication, and the ability to multitask in a busy retail environment. You will wear the Food Lion uniform and adhere to dress code while maintaining a neat, safe store front-end.