Front-End Customer Experience Leader

Food Lion; Richmond (VA); On-site; USD 17,000 - 19,000; Full time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly service at our Richmond, VA Hull Street location. You will greet customers, assist with cashier/service center tasks, and keep the front end neat while following cash handling procedures.

The ideal candidate has a high school diploma or equivalent, strong communication and customer service skills, and the ability to learn multiple tasks in a team environment.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center tasks.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Skills

Communication skills

Customer service

Multi-tasking

Technical requirements

Education

High school diploma or equivalent

Tools

Cash register

KIOSK system

Job description

Food Lion is seeking a Front End Associate to deliver fast, friendly service at our Richmond, VA Hull Street location. You will greet customers, assist with cashier/service center tasks, and keep the front end neat while following cash handling procedures.

The ideal candidate has a high school diploma or equivalent, strong communication and customer service skills, and the ability to learn multiple tasks in a team environment.