Front-End Department Leader: Elevate Customer Experience

Kroger; West Jordan (UT); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger in West Jordan, UT is seeking a Front-end Associate to deliver an outstanding customer experience and support department goals. You will assist with supervising Front-end duties, ensure a safe, clean environment, and help implement best practices to meet sales and profit targets.

The role requires strong communication, basic math, and retail or customer service experience, with a focus on safety and quality standards. Training provided, and you will work in a dynamic store setting.

Qualifications

• Effective communication skills are required.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Retail or customer service experience is preferred.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products.
• Gain knowledge of products and respond to questions with suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash records for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist in budgeting and P&L reviews with store management.
• Help develop department action plans to reach results.
• Collaborate with Front-end associates and promote teamwork.
• Maintain a positive attitude and adapt to ads and promotions.
• Follow food safety regulations and temperature controls.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Enforce safety programs and report unsafe conditions.
• Perform preventive maintenance and report repairs.
• Notify management of accidents and safety risks.

Skills

Effective communication skills

Stress management

Basic math

Retail or customer service experience

Education

High school diploma or equivalent

Management experience

Second language

Job description

Kroger in West Jordan, UT is seeking a Front-end Associate to deliver an outstanding customer experience and support department goals. You will assist with supervising Front-end duties, ensure a safe, clean environment, and help implement best practices to meet sales and profit targets.

The role requires strong communication, basic math, and retail or customer service experience, with a focus on safety and quality standards. Training provided, and you will work in a dynamic store setting.