Cashier & Customer Experience Specialist

f4lcareers; Poteau (OK); On-site; USD 16,531 - 24,796; Full time

Job summary

Harps Food Stores is seeking a dedicated Cashier to deliver outstanding customer service and accurate transaction processing. The role emphasizes attention to detail, safety, and community-friendly service in a retail grocery setting.

The cashier will manage cash handling, bagging, and customer inquiries while adhering to store policies and the Harps SMILE program. Flexibility to work evenings, weekends, and holidays is required to meet customer needs.

Qualifications

• Must be at least sixteen (16) years of age.
• Prefer previous experience operating a cash register, handling cash or other forms of tender, preferably in a grocery store or retail establishment but not required.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Ability to interpret, understand and follow instructions.
• Ability to move, lift, carry and place merchandise and supplies weighing less than or equal to 25 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
• Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
• Stands and/or walks continuously throughout shift without a break for up to 4 hours.
• Ability to visually locate merchandise and other objects, as well as verify information, often in small print.
• May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
• May be exposed to chemicals or allergens (such as latex, eggs, nuts, soy, wheat, etc.)
• Employment at Harps may be contingent upon completion and our evaluation of: PEP survey, drug screen, employment reference check, criminal background check, or credit check.

Responsibilities

• Process Transactions: I quickly and efficiently process transactions by giving the customer my undivided attention, following company guidelines and correctly completing all transactions.
• Perform Proper Bagging Techniques: I bag and handle items to ensure safe transport and prevent cross-contamination, placing items strategically for transport.
• Provide Services: I identify customer needs and propose solutions, remind them of store services or upcoming events, and strive to exceed expectations.
• Problem Solving: I define issues and use critical thinking to obtain answers in an organized manner.
• Safety/Quality Orientation: I prioritize high-quality products and services while following safety procedures.
• Building Relationships: I foster positive relationships with customers and teammates, treating everyone with respect and empathy.
• Superior Customer Service/Hospitality: I strive to remove barriers to service and follow the SMILE Program guidelines.
• Integrity: I act with honesty and uphold ethical standards.
• Professionalism: I maintain a responsible, no-excuses attitude and represent Harps in the best interest of the company.
• Customer Focus: I anticipate needs and use customer feedback to improve products and services.

Skills

Customer service

Hospitality

Integrity

Professionalism

Customer focus

Respecting others

Conscientiousness

Relationship building

Problem solving

Safety awareness

Tools

Cash register

Job description

Harps Food Stores is seeking a dedicated Cashier to deliver outstanding customer service and accurate transaction processing. The role emphasizes attention to detail, safety, and community-friendly service in a retail grocery setting.

The cashier will manage cash handling, bagging, and customer inquiries while adhering to store policies and the Harps SMILE program. Flexibility to work evenings, weekends, and holidays is required to meet customer needs.