Customer Experience Lead: Front-End & Service Desk

harps; Mountain Home (AR); On-site; USD 32,000 - 43,000; Full time

Job summary

Harps Food Stores in Mountain Home, AR seeks a Customer Service Manager dedicated to delivering superior shopping experiences. You will oversee front-end operations, manage cash handling, signage, and service desk procedures, and ensure timely, friendly service.

The ideal candidate has at least one year retail cash-register experience, strong problem-solving, relationship-building, and adaptability to shift priorities while maintaining safety and quality standards.

Qualifications

• High school diploma or GED preferred.
• Experience in a retail environment and operating a cash register.

Responsibilities

• Front-end operations management including opening registers, supervising flow of customers, managing breaks and lunch periods.
• Oversee customer transactions including shelf and display maintenance, price changes, tags and signage.
• Supervise service desk procedures including tills, opening/closing, refunds and handling inquiries.
• Build relationships with customers and colleagues to improve service quality.
• Demonstrate adaptability to changing conditions and maintain safety and quality standards.

Skills

Customer Focus

Conflict Resolution

Problem Solving

Coaching/Mentoring

Adaptability

Building Relationships

Conscientiousness

Integrity

Modeling Cultural Values

Professionalism

Showing Drive & Taking Action

Superior Customer Service/Hospitality

Education

High school diploma or GED

Job description

Harps Food Stores in Mountain Home, AR seeks a Customer Service Manager dedicated to delivering superior shopping experiences. You will oversee front-end operations, manage cash handling, signage, and service desk procedures, and ensure timely, friendly service.

The ideal candidate has at least one year retail cash-register experience, strong problem-solving, relationship-building, and adaptability to shift priorities while maintaining safety and quality standards.