Front End Customer Experience Leader

Meijer; Edwardsville (IL); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Medical/dental/vision

Job summary

Meijer is opening a new store in Glen Carbon/Edwardsville, IL, leveraging a Customer Service / Front End Manager to lead onboarding, training, and development of the team. You will drive coaching, staffing strategy, and day-to-day operations while ensuring safety and compliance.

You will be accountable for area financial results, productivity, and implementing process improvements, with a focus on building a strong, diverse talent pool and delivering exceptional customer service in a fast-paced

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrates proactive/creative thinking and applies it to the business.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• An innovative attitude to help Meijer set the industry standard.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engages with team members to ensure onboarding, training and development, and coaching are effective.
• Identifies talent and supports staffing and leadership development.
• Conducts candid discussions to uphold Meijer standards and growth opportunities.
• Oversees area operations and financial results, driving budget discipline and productivity.
• Drives safety and compliance and manages store condition and procedures.
• Directs team leaders and assigns daily work and training as needed.
• Performs other duties as assigned.

Skills

Leadership

Communication

Financial analysis

Team development

Problem solving

Customer service mindset

Strategic thinking

Inclusivity

Industry knowledge of retail

Education

Bachelor's degree or equivalent experience

Tools

Excel

POS systems

Job description

Meijer is opening a new store in Glen Carbon/Edwardsville, IL, leveraging a Customer Service / Front End Manager to lead onboarding, training, and development of the team. You will drive coaching, staffing strategy, and day-to-day operations while ensuring safety and compliance.

You will be accountable for area financial results, productivity, and implementing process improvements, with a focus on building a strong, diverse talent pool and delivering exceptional customer service in a fast-paced