Front-End Customer Experience Leader

Smith's Food & Drug Centers; Bountiful (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Smith's Food & Drug Centers in Bountiful, UT is seeking an experienced Front-End Lead to supervise day-to-day checkout and customer service activities. You will model company values, ensure a welcoming environment, manage staffing, schedules, and cash controls, and partner with store management on promotions and budgets.

The role emphasizes accurate product knowledge, teamwork, safety compliance, and maintaining a high standard of service to encourage repeat visits from our customers.

Qualifications

• Effective communication and customer service skills.
• Ability to handle cash and pricing changes.
• Experience supervising a front-end or store department.

Responsibilities

• Direct and supervise day-to-day Front-end functions.
• Maintain safe and clean environment for customers.
• Develop and implement department business plans and promotions.
• Schedule front-end associates to ensure coverage and efficiency.
• Manage cash handling, sales records and price changes.
• Train associates on inventory, ordering, and POS procedures.
• Adhere to safety regulations and report risks.

Skills

Communication

Basic math

Stress management

Retail experience

Customer focus

Teamwork

Inventory knowledge

Safety compliance

Budget basics

Scheduling

Job description

Smith's Food & Drug Centers in Bountiful, UT is seeking an experienced Front-End Lead to supervise day-to-day checkout and customer service activities. You will model company values, ensure a welcoming environment, manage staffing, schedules, and cash controls, and partner with store management on promotions and budgets.

The role emphasizes accurate product knowledge, teamwork, safety compliance, and maintaining a high standard of service to encourage repeat visits from our customers.