Front End Customer Experience Lead

Meijer Inc.; Carmel (IN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Job summary

Fresh Thyme Farmers Market is seeking a Customer Experience Manager to oversee the Front End Department, ensuring a positive checkout experience and efficient store operations.

You will manage staffing, scheduling, and performance, collaborate with multiple teams, and uphold food safety and customer service standards across its Midwest locations. This role also offers weekly pay, parental leave, and opportunities for career growth within a fast-growing grocer.

Qualifications

• High school diploma or equivalency
• Minimum 2 years professional experience
• Preferred 2-3 years grocery retail experience in Office Management processes
• Advanced MS Office skills (Outlook, Word, Excel)
• Ability to lead and collaborate cross-functionally

Responsibilities

• Provides a positive checkout experience and measures results via reports
• Transforms customer service opportunities into solutions
• Oversees Front End operations including staffing and scheduling
• Ensures cleanliness and safety in customer-facing areas
• Manages vendor statements and store financial records

Skills

Customer service

Leadership

Attention to detail

Communication

Multi-tasking

Education

High school diploma or equivalency

Tools

MS Office

Workday

Kronos UKG

Job description

Fresh Thyme Farmers Market is seeking a Customer Experience Manager to oversee the Front End Department, ensuring a positive checkout experience and efficient store operations.

You will manage staffing, scheduling, and performance, collaborate with multiple teams, and uphold food safety and customer service standards across its Midwest locations. This role also offers weekly pay, parental leave, and opportunities for career growth within a fast-growing grocer.