Front End Experience Leader | Flexible Scheduling & Growth

Fresh Thyme Market; Carmel (AR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Job summary

Fresh Thyme Market is seeking a Customer Experience Manager to lead the Front End Department, oversee staffing, training, and days-to-day operations, and ensure an excellent customer experience. You will coordinate with other departments, manage costs, and enforce food safety and compliance standards across the store.

The role requires a high school diploma, 2+ years in grocery retail or office management, and strong MS Office skills.

Qualifications

• High school diploma or equivalency degree.
• Must have a minimum of 2 years professional experience.
• Preferred 2-3 years grocery retail experience in Office Management department processes and procedures.
• Previous experience in a natural foods industry is a plus.
• Accounting and cash handling background preferred

Responsibilities

• Provides a positive checkout experience and measures results through reporting tools.
• Transforms customer service opportunities into positive solutions.
• Works with all departments to ensure and maintain a positive customer experience.
• Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets.
• Reviews the weekly sales and labor projections for the Front End department in order to maximize sales and profits; ensures department operations are within the labor percent allowed.
• Monitors and controls all costs and expenses; includes store purchases (office supplies and uniforms), maintaining proper ordering and inventory control, controlling shrink.
• Manages the Front End Department including developing, scheduling, and initiating required performance reviews, and ensures team is trained on all policies and procedures.
• Manages E-commerce Compliance and ensures top quality items are picked and provided to the customers in a timely manner.
• Oversees shift operations including writing and/or approving department coverage, work schedules, and lane assignments.
• Ensures compliance by following food safety protocols when handling products.
• Communicates scanning/pricing errors following outlined processes.
• Submits the proper paperwork for new hires, terminations, and other changes and ensures employee records are appropriately documented in accordance with state law.
• Completes daily cash office duties and reports discrepancies or suspicious activities to the Store Director.
• Reconciles monthly vendor statements and maintains detailed vendor invoice files.
• Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues.
• Maintains store job requisitions and supports leaders through hiring/onboarding process as needed (documentation, background checks, etc.)
• Other duties as assigned.

Skills

Customer service

Leadership

Communication

Multitasking

Organizational skills

Attention to detail

Problem solving

Education

High school diploma or GED

2 years professional experience

Grocery retail experience (Office Management)

Natural foods industry experience (a plus)

Accounting and cash handling background

Tools

MS Office (Outlook, Word, Excel)

Workday

Kronos UKG

Job description

Fresh Thyme Market is seeking a Customer Experience Manager to lead the Front End Department, oversee staffing, training, and days-to-day operations, and ensure an excellent customer experience. You will coordinate with other departments, manage costs, and enforce food safety and compliance standards across the store.

The role requires a high school diploma, 2+ years in grocery retail or office management, and strong MS Office skills.