Front-End Customer Experience Associate

Kroger Family of Companies; Augusta (GA); On-site; USD 18,000 - 28,000; Full time

Job summary

Kroger Family of Companies in Augusta, GA is seeking a Front End Customer Service Associate to deliver a high level of service and enhance the shopping experience. You will greet customers, assist with products, manage front-end operations and help maintain cleanliness and safety standards across the store.

Ideal candidates have a High School Diploma or GED, basic math and communication skills, and a friendly, team-oriented attitude capable of working in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training.
• Effective interpersonal and customer service skills.
• Good math skills.
• Sound judgement and decision making.
• Friendly, approachable demeanor and team orientation.
• Ability to work in a fast-paced environment.
• Good oral and written communication skills.
• Familiarity with Microsoft Office Word and Excel is a plus.

Responsibilities

• Provide friendly, efficient customer service and greet customers.
• Escort customers to products and assist with heavy items.
• Anticipate needs and resolve issues to strengthen loyalty.
• Oversee front-end operations to meet sales and labor goals.
• Ensure checkout accuracy and adherence to policies.
• Train and coach associates on front-end procedures.
• Maintain store cleanliness, safety and compliance.
• Report pricing and signage discrepancies.

Skills

Customer service

Interpersonal skills

Math skills

Communication

Team player

Fast-paced environment

Problem solving

Education

High School Diploma or GED

Job description

Kroger Family of Companies in Augusta, GA is seeking a Front End Customer Service Associate to deliver a high level of service and enhance the shopping experience. You will greet customers, assist with products, manage front-end operations and help maintain cleanliness and safety standards across the store.

Ideal candidates have a High School Diploma or GED, basic math and communication skills, and a friendly, team-oriented attitude capable of working in a fast-paced environment.