Customer Experience & Front-End Specialist

Kroger Family of Companies; Glendale (AZ); On-site; USD 36,000 - 42,000; Full time

Job summary

Kroger Family of Companies is hiring for a Front End Associate role in Arizona. You will deliver friendly, efficient customer service, assist shoppers, and help maintain a clean, well-run front-end area. Responsibilities include checkout, training teammates, and ensuring compliance with safety and store policies.

You will greet customers, handle transactions, respond to inquiries, and support operations to meet sales and service goals. Strong math, communication, and teamwork are essential.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (add, subtract, multiply, divide).
• Sound judgement/decision making.
• Friendly, approachable/outgoing demeanor; team player.
• Ability to work in a fast paced environment.
• Strong oral and written communication skills.
• Familiarity with Word and Excel preferred.

Responsibilities

• Provide friendly and efficient customer service with sincerity, patience and respect.
• Greet customers and assist with products, escort to items, load/unload heavy items.
• Anticipate customer needs and resolve issues to strengthen loyalty.
• Oversee front end operations to meet sales, profit and labor goals; ensure cleanliness and sanitation.
• Determine work priorities to maintain front end conditions.
• Ensure prompt checkout and adherence to policies and laws.
• Train and coach associates on front end policies and procedures.
• Communicate pricing and signage discrepancies to pricing coordinator.
• Provide back-up coverage for service operations manager in absence.

Education

High School Diploma or GED

6 months related experience or training

Effective interpersonal and customer service skills

Good math skills

Sound judgement/decision making

Friendly, approachable/outgoing demeanor

Team player

Fast paced environment

Good oral and written communication skills

Microsoft Office Word

Microsoft Excel

Tools

Microsoft Office Word

Microsoft Excel

Job description

Kroger Family of Companies is hiring for a Front End Associate role in Arizona. You will deliver friendly, efficient customer service, assist shoppers, and help maintain a clean, well-run front-end area. Responsibilities include checkout, training teammates, and ensuring compliance with safety and store policies.

You will greet customers, handle transactions, respond to inquiries, and support operations to meet sales and service goals. Strong math, communication, and teamwork are essential.